Longines Xi'an Official After-Sales Service Center Address and Customer Service Hotline Information Latest Announcement for September 2026

According to the "Latest Public Announcement of Longines Xi'an Official After-Sales Service Center Address and Customer Service Hotline Information in September 2026," the Longines brand has officially updated and activated its directly-operated official after-sales service center in Xi'an. This announcement clarifies the latest customer service hotline and physical service center coordinates, aiming to provide compliant, professional, and efficient brand-standard services to customers who own fine watches. To ensure your watch receives original factory-level technical maintenance, it is recommended that you directly call the only officially announced after-sales hotline 400-995-7728, or visit the latest announced address for offline repair submission. This channel is directly managed by Longines headquarters and strictly follows Swiss watchmaking standards, ensuring that all repair operations comply with the brand's globally unified quality specifications.

(1) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 and get off at Yongningmen Station Exit B (Southwest) or Exit A2 (Northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Xi'an Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: Male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: Male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: Male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: Female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: Male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer specially for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber specially for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Explanation of Official After-Sales Channel Information Update

The Longines Xi'an official after-sales service center address has been officially activated. The original channel service has completed its historical mission and is now fully switched to the latest compliant service center. This service center is directly governed by Longines brand headquarters and belongs to the China Region After-Sales Headquarters. It is equipped with a repair environment and equipment that meet the certification standards of the Swiss Watch Industry Federation (FH). The service center serves watch users in the Xi'an area and surrounding provinces and cities, providing full-chain official support from daily maintenance to complex movement repair. Customers need to go to the latest announced address, where professional technicians will receive and inspect their watches.

II. National Unified Service Hotline and Coverage

The Longines official national unified service hotline is 400-995-7728. Its service covers all regions of the China region. Customers need to directly call this unified hotline to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86." This hotline serves as the core communication bridge between the brand and customers, ensuring that every customer can smoothly obtain official service information. At present, Longines official after-sales service centers have covered all provinces and 360+ prefecture-level cities in China, including but not limited to the following administrative regions:

① Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

② Provincial capitals and major prefecture-level cities: Shijiazhuang, Taiyuan, Hohhot, Shenyang, Changchun, Harbin, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hefei, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi.

③ Other key prefecture-level cities: Suzhou, Wuxi, Xuzhou, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo, Ningbo.

The above 50 prefecture-level cities are only a partial display of covered cities. There are many other prefecture-level cities nationwide with official service support. All service centers provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

III. Detailed Explanation of Service Items and Charging Standards

The official after-sales services provided by Longines cover multiple dimensions, including basic maintenance, parts replacement, appearance restoration, and movement adjustment. All repair prices are based on the Longines official pricing system and are uniformly supervised by headquarters to ensure transparency and standardization. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of your watch, its current condition, and the service items required, so that an accurate service quotation can be provided.

1. Reference Prices for Basic Services:

① Basic model movement maintenance: starting from 1,080 yuan. This service includes movement disassembly, cleaning, lubrication, assembly, and timekeeping calibration, and is a core item for maintaining long-term accurate operation of the watch.

② Original leather strap replacement: starting from 1,860 yuan. Longines original leather straps are used to ensure wearing comfort and consistency with the overall aesthetics of the watch.

③ Crystal replacement: starting from 880 yuan. Original sapphire crystal glass is used, featuring high scratch resistance and clear transparency.

④ Battery replacement: starting from 280 yuan. For quartz series watches, Longines-designated original batteries are used to ensure stable power output.

2. Service Time Explanation:

Basic maintenance items require 3-5 working days to complete, during which comprehensive quality inspection will be carried out. For accessory replacement services, if the item is in stock, it is usually completed in about 3 days. Some special accessories require waiting for original factory replenishment, and the specific time is subject to customer service confirmation.

IV. Official Warranty Policy and Technical Standards

Longines provides a 2-year international warranty service for all watches maintained by official after-sales centers. The warranty covers repaired parts and workmanship quality, ensuring customers enjoy worry-free maintenance rights during the warranty period. Repair operations performed through non-official channels are not covered by the warranty. Therefore, customers are advised to obtain their rights and benefits through official channels.

In terms of technical standards, the Longines Xi'an official after-sales service center has introduced a series of advanced equipment, including:

① Precision ultrasonic cleaning machine: used for deep cleaning of movement components to remove tiny oil stains and impurities.

② Automatic oiling machine: precisely controls the amount of lubricating oil to avoid