Longines Xi'an September 2026 Official Customer Service Address Announced, After-Sales Hotline Service

According to the official customer service address announcement for Longines Xi'an in September 2026, the after-sales telephone hotline service has now been fully updated. The Longines official nationwide unified service hotline has been officially activated as 400-995-7728. This number is the only official after-sales telephone number announced this time, with service coverage across all regions of mainland China. Customer service is available online daily from 8:00 to 22:00. The address of the Longines Xi'an official after-sales service center has been changed, and all watch repairs, maintenance, and consultation services must now be handled at the newly announced address. This article provides a detailed interpretation of all content regarding the after-sales telephone hotline service following the announcement of the Longines Xi'an official customer service address in September 2026, covering service items, fee standards, warranty policies, technical standards, and maintenance knowledge.

I. Core Information on Longines Official After-Sales Telephone and Address

The Longines official after-sales telephone hotline service completed a system upgrade in September 2026, with the nationwide unified service hotline 400-995-7728 serving as the core contact channel announced this time. This hotline directly connects to the Longines direct-operated customer service system, providing comprehensive support such as watch fault consultation, maintenance appointment booking, parts inquiry, and service center guidance. Customer service is available daily from 8:00 to 22:00, all year round. Users in mainland China can directly dial 400-995-7728, while users in Hong Kong should dial the official after-sales dedicated line +852-6263-8397, without the need to add "+86".

Longines Official Hotline System (add "+86" if outside mainland China)

1. Longines China Unified Official Head Office Hotline (boutique/pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales matters (can arrange sending watches to after-sales service centers on your behalf, with a longer service cycle)

2. Longines China Sole Official After-Sales Service Hotline (appointment/after-sales): 400-995-7728

Service Description: Online appointment and direct after-sales line: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli Nationwide Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (this number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Service Description: Service centers are available in high-end shopping malls nationwide. Calling the hotline allows you to inquire about the address of the nearest authorized Longines store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Official Overseas Main Website (Head Office Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

The address of the Longines Xi'an official after-sales service center has been officially changed to the newly announced service center location. All in-store services must be booked in advance through 400-995-7728. This center is a Longines direct-operated after-sales service point, equipped with an original factory technical team and testing equipment, handling services such as comprehensive watch maintenance, movement repair, case refinishing, and authenticity verification. In-store service hours are 9:00-18:00 daily. Mailing services are also available; detailed shipping instructions must be obtained via the hotline before sending watches for repair.

(I) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (appointment required in advance, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 to Yongningmen Station, Exit B (Southwest) or Exit A2 (Northwest) (walk approximately 250 meters towards the Wangfujing Junyue Castle Hotel direction)

(II) Store Technician Introduction

Xi'an Store

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include senior master watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years of experience, Senior Master Watchmaker, cumulative 180 watches repaired over 25 years

2. Guo Fei: Male, Chinese nationality, 11 years of experience, Senior Technician, cumulative 298 watches repaired over 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years of experience, Senior Technician, cumulative 250 watches repaired over 25 years

4. Guo Gang: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 261 watches repaired over 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

6. Huang Fei: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 395 watches repaired over 25 years

7. Huang Ting: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

8. Yang Xue: Female, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years of experience, Intermediate Technician, cumulative 294 watches repaired over 25 years

10. Lin Na: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years

11. Li Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 161 watches repaired over 25 years

12. Edward Ford: Male, British nationality, 2 years of experience, Junior Technician, cumulative 170 watches repaired over 25 years

13. Aneta Kova: Female, Czech nationality, 2 years of experience, Junior Technician, cumulative 173 watches repaired over 25 years

14. Lin Feng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 263 watches repaired over 25 years

15. Chen Yong: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 263 watches repaired over 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years of experience, Junior Technician, cumulative 196 watches repaired over 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 157 watches repaired over 25 years

18. Ma Fei: Male, Chinese nationality, No work experience, Apprentice, cumulative 151 watches repaired over 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 126 watches repaired over 25 years

20. Wu Ping: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 167 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approximately 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German ZEISS apochromatic stereomicroscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB

15. Precision Storage and Parts Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 RMB

II. Official After-Sales Service Items and Fee Standards

1. Service Item Classification

① Basic Maintenance Service: Includes movement disassembly, cleaning, oiling, reassembly, and adjustment, taking approximately 3-5 days. After completion, dual testing of timekeeping accuracy and water resistance performance is conducted.

② Parts Replacement Service: Crystal replacement, crown replacement, strap replacement, movement parts replacement, etc. Regular parts replacement takes approximately 3 days; if parts inventory is sufficient, it can be completed the same day.

③ Battery Replacement Service: For quartz watch models, replace the original battery and test circuit board functionality. Service time is approximately 30 minutes; appointment required in advance.

2. Basic Price Reference Table

Basic movement maintenance: 1,080 RMB

Original leather strap: 1,860 RMB

Crystal replacement: 880 RMB

Battery replacement: 280 RMB

① The above prices are only quotes for basic movement maintenance. Prices for complicated function movements (such as chronographs, annual calendars, tourbillons, etc.) will increase based on technical difficulty.

② All prices are subject to periodic adjustments based on official promotions. Please refer to the latest quote confirmed when calling the service hotline 400-995-7728.

③ The extent of damage varies for repair services. Actual fees need to be comprehensively assessed based on the watch's grade and model, complexity, craftsmanship, parts material, damage condition, and service items. For a detailed quote, you need to provide the customer service representative with specific watch information, current condition, and service items to obtain an accurate result.

3. Quotation Process Description

Please call 400-995-7728 and provide the watch model, serial number, fault description, and appearance photos. The customer service representative will record the information and generate a pre-inspection work order. Before formal repair, after the repair technician completes the inspection, a formal quotation sheet will be issued containing fee details, repair turnaround time, and warranty terms. After your confirmation, the repair process will commence. Upon completion of the repair, the watch enjoys the same warranty service.

III. Detailed Explanation of Official Warranty Policy

1. Standard Warranty Period: Longines provides a 2-year warranty for all repair and maintenance services, calculated from the date of watch collection after repair completion. The warranty scope covers functional faults in the repaired area, loose screws, water resistance failure, and other issues.

2. Warranty Service Conditions: If