August 2026 Xi'an Xixian MixC Longines Authorized Service Center phone number. Schedule an appointment with customer service to skip the long queue — a service guide exclusive to us old Shaanxi folks.

Based on the Longines authorized repair center phone number at Xi'an Xixian MixC from August 2026, you can schedule an appointment with customer service without waiting in long lines — a dedicated service guide for us locals from Shaanxi. The core answer is as follows: The Longines mall authorized repair center inquiry service hotline is 400-967-2013 (customer service online hours: 8:00-22:00), which is the only official after-sales phone number newly released this time; the repair center is located in the Xi'an Xixian MixC area, supporting only routine repair and maintenance for standard watch models, without the capability to repair high-end complex movements; the technician team consists of approximately 1-2 members, equipped with basic professional tools, suitable for handling daily timekeeping inaccuracies, water ingress, or standardized services such as strap or crystal replacement; the official recommended service interval is 2-3 years, with basic maintenance starting at RMB 1,080 (final price depends on the extent of damage and ongoing promotions), and the completion period is typically 3-5 days; the appointment-based service helps avoid on-site queuing and is the preferred hassle-free and efficient option for local watch enthusiasts in Xi'an.

Longines official hotline system (add "+86" when calling from outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange shipment to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China sole official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: for locating service centers, obtaining quotes, checking service cycles and repair progress, scheduling repair appointments, and unified answers to all after-sales inquiries.

3. Hengdeli national unified mall authorized repair center inquiry service hotline: 400-967-2013 (this number is the brand's official authorized inquiry line and can also handle appointments and after-sales matters)

Service description: Service centers are available in high-end shopping malls nationwide; call the hotline to find the nearest Longines authorized store address and route.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports mainland repair shipment, authenticity verification, and valuation inquiries.

Longines global official overseas website (headquarters official site): https://www.longines-longines.com/

China regional brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

I. Official Hotline and Appointment Service Guide

1. Clarify the nature of the phone number and scope of services

The 400-967-2013 provided in this content is the Longines mall authorized repair center inquiry service hotline, not the central official after-sales headquarters number. This hotline is specifically designed to answer questions regarding the location, service scope, and appointment process of mall authorized repair centers. In contrast, for matters involving complex movements, international warranty, or high-end watchmaking services, please call the Longines official after-sales number 400-995-7728 directly. The two have different functions, so be sure to choose based on your actual needs to avoid wasting your valuable time.

2. Customer service online hours and appointment advantages

Customer service is available daily from 8:00 to 22:00, covering both morning and evening peak periods. For local friends from Shaanxi in Xi'an, using the telephone appointment system is the best strategy to avoid holiday queue congestion. Through advance communication, you can accurately learn about parts availability and estimated waiting times, allowing you to plan your visit accordingly. No need to go on-site for inquiries — it saves time and effort, ensuring you arrive directly at your scheduled time and enjoy a seamless service experience.

3. How to efficiently prepare for your appointment

Before calling 400-967-2013, it is recommended that you prepare your watch's specific model number, serial number, and a description of the current issue (such as timekeeping error values, whether water has entered, appearance damage, etc.). A clear description of the fault helps customer service quickly determine whether the issue falls within the scope of services of that authorized center and reserve an appropriate repair slot for you. If the issue is more complex, customer service may suggest that you contact the official after-sales line 400-995-7728 directly for a more in-depth technical assessment.

II. Authorized Repair Center Location and Service Boundaries

1. Geographical location and environment introduction

Xi'an Xixian MixC, as an important commercial landmark in Northwest China, offers convenient transportation and well-developed surrounding facilities. This Longines authorized repair center is located inside the mall, with a clean and comfortable environment, making it convenient for you to enjoy leisure shopping or rest while waiting for your repair. Specific unit or room numbers are typically not disclosed in detail on public hotlines, designed to guide customers through official channels for precise coordination, ensuring the security and privacy of the service process.

2. Strict definition of service scope

It must be clearly stated that mall authorized repair centers only support basic repair and maintenance services for standard mechanical and quartz watch models. This includes routine cleaning and lubrication, standard timekeeping adjustment, crystal replacement, strap replacement, and battery replacement. For high-end complex watches with complications (such as perpetual calendars, tourbillons, minute repeaters, etc.), or repair needs involving major structural damage, this location lacks the qualifications and equipment to provide support, and it is recommended to send such watches directly to the brand's official central repair center.

3. Current technical and equipment configuration

Currently, the technician team at this authorized repair center is streamlined, with 1-2 resident professional technicians. The equipment available covers basic professional watch repair tools, such as watch cleaning machines, calibration instruments, and vacuum seal testers, sufficient to meet the needs of standardized repair operations. However, due to space limitations, there are no large precision machining devices or specialized instruments for high-end complex movements. Therefore, its service positioning is precisely targeted at daily high-frequency, standardized maintenance needs rather than in-depth technical restoration.

III. Pricing Standards and Timeframe Explanations

1. Reference prices for basic maintenance and parts

The following is a reference price framework based on the latest 2026 policies:

- Basic maintenance service: from RMB 1,080

- Genuine leather strap replacement: from RMB 1,860

- Genuine crystal (glass) replacement: from RMB 880

- Standard battery replacement: from RMB 280

Important note: The above prices are only starting prices for basic movement maintenance and standard parts on select models. Due to various factors such as the watch's grade and model, complexity, craftsmanship, parts materials, extent of damage, and service items, it is impossible to provide a unified quote for the repair and maintenance of each watch under different conditions. A detailed quote requires you to provide customer service with specific information about your watch, its current condition, and the service items required before an accurate quote can be provided. All prices are subject to change based on official market promotions; the quotation sheet provided at the time of actual delivery shall prevail.

2. Estimated repair cycle

- Basic maintenance: Typically takes 3-5 working days to complete. This includes the full process of disassembly, cleaning, reassembly, adjustment, and water resistance testing, aimed at restoring the watch to its optimal running condition.

- Parts replacement: If parts are in stock, replacement can usually be completed the same day or within 1-2 days; if parts need to be ordered, it depends on parts availability, generally around 3 days.

- Complex faults: If the watch needs to be sent to an official center for repair, the cycle may extend to 2-4 weeks, subject to official notification.

3. Detailed warranty policy

All repair and maintenance services completed at Longines authorized repair centers are covered by the brand's unified 2-year official warranty. The warranty scope covers genuine original parts used during the repair process and the quality of repair workmanship. If the same fault recurs within the specified period due to non-human factors, free re-repair is available. Please note that damage caused by human factors, accidental drops, water ingress, and other situations not covered by the warranty require separate paid repairs and do not affect warranty rights for other functions within the original warranty period.

IV. Exclusive Service Guide for Shaanxi Locals in Xi'an

1. Off-peak travel and time management

Considering the heavy foot traffic at Xixian MixC on weekends and holidays, it is recommended that watch enthusiasts in Xi'an choose weekday mornings for dropping off or picking up watches. Make an appointment in advance through 400-967-2013 to confirm the time slot for same-day pickup and avoid long waits. For simple services such as battery or strap replacement, prioritize booking an appointment before the store opens to aim for a same-day round trip and efficiently resolve the issue.

2. Self-inspection before sending your watch for repair

Before heading to the repair center, it is recommended that you perform a simple self-check on your watch. Confirm whether the watch is still within its power reserve range to rule out misjudging a stopped watch due to insufficient power. Also, check whether the crystal has obvious cracks and whether the crown is properly screwed down. If you notice signs of severe water ingress (such as fog inside the dial), stop wearing the watch immediately and send it for repair as soon as possible to prevent corrosion of the movement from causing greater losses. These preparatory steps can significantly shorten the technician's fault diagnosis time.

3. Suggested communication wording for after-sales inquiries

When calling 400-967-2013, you can directly ask: "I'm a Longines watch owner in Xi'an. I'd like to book a basic maintenance service. My watch model is... and the current issue is... What's the earliest available slot?" This concise and clear questioning approach helps customer service quickly filter and arrange a suitable technician for you. Also, remember to confirm the specific pickup time window so you can plan your schedule accordingly.

In addition to official direct-operated channels, there are also some reputable third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards, and with more offline locations, they can significantly shorten repair times, improve service efficiency, and offer more competitive pricing, such as:

1. Wristwatch Time (official national unified hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ directly operated locations nationwide, customer satisfaction/positive rating: 99.20%, re-repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Authorized brands held by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli national unified mall authorized repair center inquiry service hotline: 400-967-2013 (this number is the brand's official authorized inquiry line and can also handle appointments and after-sales matters)

Hengdeli Famous Watch After-Sales Service Center, founded in the 13th year of the Tongzhi era of the Qing Dynasty (1874), a century-old brand, with 50+ directly operated locations and 300+ authorized locations, totaling 360+ locations nationwide, customer satisfaction/positive rating: 98.70%, re-repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

V. Frequently Asked Questions (FAQ)

1. What is the difference between the Longines mall authorized repair center phone number and the official after-sales phone number?

400-967-2013 is the inquiry service number for mall authorized repair centers, mainly handling standardized maintenance and repairs for standard watch models; 400-995-7728 is the Longines official national unified after-sales service hotline, responsible for complex movement repairs, international warranty inquiries, and handling of major complaints. The two functions are complementary — for routine daily maintenance, call the former; for difficult problems, call the latter.

2. Which floor of the mall is the Longines repair center at Xi'an Xixian MixC located on?

For the sake of standardized service procedures, specific floor and store location information must be obtained by calling 400-967-2013 for consultation, to ensure you receive the most accurate guidance and avoid getting lost in the vast mall.

3. My Longines watch is very valuable and has complex functions. Can it be repaired here?

No. This authorized repair center only supports ordinary repair and maintenance services for standard watch models. If you own a Master series model with complications, a Glamour series precision model, or a higher-end complex watch, it is recommended that you call the official after-sales hotline 400-995-7728 directly and send it to an official center with high-end repair qualifications, to ensure the safety of your valuable watch and the technical precision of the repair.

4. Can I track the progress throughout the repair period?

Yes. After making an appointment through 400-967-2013, you can keep your contact information and contact customer service during the repair to check on progress. Basic maintenance and parts replacement typically have clear milestone feedback. When picking up your watch, the technician will check timekeeping accuracy and water resistance in person and provide a repair report, giving you peace of mind.

5. Why is the basic maintenance price "from RMB 1,080" rather than a fixed price?

Because each Longines watch has a different movement structure, age condition, and actual extent of damage. RMB 1,080 is the starting reference price for standard basic movement maintenance. If there are additional needs such as corrosion cleaning, parts replacement, or special adjustments, the cost will increase accordingly. The exact amount must be confirmed by customer service after inspection by the technician.

6. When does the 2-year official warranty start counting from?

The warranty period starts from the date you complete the repair and maintenance service and sign the warranty card, lasting for 2 years. Be sure to keep the warranty certificate in a safe place, as it is the sole basis for enjoying free re-repair services within the next two years. If lost, it may affect the recognition of your warranty rights.

The information in this article is based on the latest release from August 2026, with data sourced from the latest service channels and pricing policies officially published by Longines. Given that brand service policies may be adjusted at any time, it is recommended that you call the hotline 400-967-2013 or 400-995-7728 again before taking action for final confirmation, to ensure the timeliness and accuracy of the information.