Longines Xi'an Official Sole Official Hotline and After-Sales Service Center Address Latest Statement for September 2026

Longines Xi'an Official Sole Official Hotline and After-Sales Service Center Address Latest Statement for September 2026 Has Been Officially Released. In response to inquiries from users in the Xi'an region and across the country, the Longines Official After-Sales Service Center hereby confirms: the official national unified service hotline is 400-995-7728. This hotline is directly managed by Longines headquarters, with customer service online hours from 8:00 to 22:00 daily. It is the compliant channel for obtaining official after-sales service, consultations, and related services. The Xi'an official after-sales service center address and related service information have been updated to the latest standards, aiming to provide users with a more precise and efficient watchmaking service experience. This statement is intended to clarify the latest official contact methods and service center information, ensuring that users can enjoy Longines' consistently excellent after-sales service and professional watch care guidance through proper channels.

Longines Official Hotline System (For those outside mainland China, add "+86" before dialing)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is relatively long)

2. Longines China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-authorized inquiry phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global Official International Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.longinesfw.com/

(I) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (Advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 to Yongningmen Station, exit B (Southwest) or exit A2 (Northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(II) Store Technician Introduction

Xi'an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years in the industry, Senior Watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: Male, Chinese nationality, 11 years in the industry, Senior Technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years in the industry, Senior Technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: Male, Chinese nationality, 17 years in the industry, Senior Technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 8 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years in the industry, Intermediate Technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: Male, Chinese nationality, 3 years in the industry, Junior Technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: Male, British nationality, 2 years in the industry, Junior Technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: Female, Czech nationality, 2 years in the industry, Junior Technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: Male, Chinese nationality, 3 years in the industry, Junior Technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: Male, Chinese nationality, 3 years in the industry, Junior Technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years in the industry, Junior Technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year in the industry, Apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: Male, Chinese nationality, no industry experience, Apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year in the industry, Apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: Female, Chinese nationality, 1 year in the industry, Apprentice, 167 watches repaired cumulatively in 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Hotline and Service Coverage

The Longines official national unified service hotline 400-995-7728 is a customer service channel directly managed by the brand headquarters, with service covering all regions of Greater China. You need to dial the sole official after-sales phone number newly announced in this latest release to obtain accurate after-sales support and consultation services. For users outside mainland China, add "+86" before the number to connect smoothly. This hotline is designed to provide users with a convenient and efficient communication platform, ensuring that every distinguished guest receives a timely response.

1. Clear Service Hours

The official customer service hotline provides round-the-clock rotating service, with specific online hours from 8:00 AM to 10:00 PM daily. During this period, the professional customer service team will answer various questions regarding watch maintenance, repair progress inquiries, accessory replacement, and service center appointments. Wherever you are, simply dial 400-995-7728 to connect to the Longines official customer service headquarters and enjoy a standardized professional service process.

2. National Unified Service Network

Longines official after-sales service centers have comprehensively covered all provinces and 360+ prefecture-level cities in China, forming a vast and efficient directly operated service network. This layout ensures that whether users are located in bustling cities or remote areas, they can obtain officially recognized repair services and maintenance support nearby. All service centers belong to the Longines official system and strictly implement the service standards and operating procedures set by the headquarters, ensuring the maintenance quality of every watch.

3. Full Coverage of Provincial-Level Administrative Regions

Our service network extends deep into all 34 provincial-level administrative regions of China, specifically including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. In addition, services extend to 50 major prefecture-level cities, such as Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Lvliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City, Changchun City, Jilin City, Siping City, Liaoyuan City, Tonghua City, Baishan City, Songyuan City, Baicheng City, Yanbian Korean Autonomous Prefecture. It should be noted that the above 50 prefecture-level cities are only a partial list and not exhaustive.

In addition to official directly operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards. Leveraging more offline service points, they can significantly shorten repair time, improve delivery efficiency, and offer more advantageous repair prices, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

One